Office and Web Policies
Many insurance companies provide coverage for treatment. Due to the Health Profession’s Personal Privacy Act we are unable to access any specific information from your extended health insurance company regarding your coverage. Your policy is between you, the subscriber, and your insurer. It is your responsibility to know the parameters of your coverage, such as annual maximums, frequencies, renewal dates, and any other limitations.
Motor Vehicle Accident Care
Whiplash injury, sprains and strains from a motor vehicle accident can result in pain, soft tissue damage and spinal dysfunction. If left untreated, early joint degeneration can occur. We offer a wide range of therapies, all conveniently provided by our therapists in one of our two Calgary locations.
Provide us with the particulars of your auto insurer and we are able to bill them directly for your treatment. Therapy covered by your insurer include chiropractic, therapeutic massage, acupuncture, spinal decompression therapy, active release technique, Graston therapy, shockwave and exercise therapy.
We value your time, and we ask that you value ours. Your appointment is valuable time that the doctor has reserved specifically for you. Due to a continuous high demand for appointment during prime times, we require a minimum of 24 hours notice per appointment should you need to reschedule or cancel your appointment. If insufficient notice is given, a missed appointment fee may be charged to you, or we may require you to prepay to reserve future appointments.
Although we will make every effort to contact you prior to any appointment, it is ultimately your responsibility to ensure that you will be at your appointment, unless other arrangements have been made in advance with our office. As a courtesy, we send out e-mail confirmations the day prior to your appointment.
What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Backstrong Health Group
Suite #218 163 Quarry Park Blvd S.E.
Calgary, Alberta T2C 5E1
Phone: (403) 257-9707